Caring For Your Jewellery

Ultimate Guide to Libby Rak Jewellery Care and Warranty: Keep Your Jewels Sparkling

Your fine jewellery from Libby Rak is a cherished investment, and with the right care, it can remain as stunning as the day you first wore it. Here’s your comprehensive guide to maintaining your jewellery's brilliance and understanding our 120-day jewellery warranty.

Jewellery Care Tips

Cleaning Your Jewellery:

• Use a soft-bristled tooth brush and mild soap (fairy liquid) with warm water to gently clean your jewellery pieces.
• Avoid harsh chemicals, especially on peals and opals, to prevent damage.
• For any gemstone a regular scrub behind the stone will keep it sparkling.

Professional Cleaning:

• We suggest having your jewellery professionally cleaned at least once a year. Visit us in-store for expert maintenance to ensure your pieces are in top condition.

Cleaning Silver

• If you have a silver piece of jewellery from us and it is starting to go grey and tarnished just pop it into a silver dip. Not everything can go in a silver dip such as opals, pearls, coral and emeralds.  If you're not sure just drop us a message.

Storage:

• Store each piece separately to avoid scratches and tangles. The box we provide you with isn't just for decoration. Keep your jewellery in these.
• Keep your jewellery in a cool, dry place, using pouches or boxes when traveling to protect them from damage.

Libby Rak Jewellery Warranty Information

We stand behind the quality of our jewellery with a 120-day warranty, covering the following:

What’s Covered:

• Manufacturing defects
• Stone security

What’s Not Covered:

• Normal wear and tear
• Accidental damage

How to Make a Warranty Claim:

• If you encounter an issue, contact us via email, phone, or visit us in-store.
• Provide proof of purchase and details of the problem. Our dedicated team aims to resolve claims promptly and efficiently.

Frequently Asked Questions

Can I wear my jewellery while swimming or exercising?

• We recommend removing your jewellery during these activities to prevent potential damage. Especially when weightlifting or doing a racquet sport. 

How often should I have my jewellery professionally cleaned?

• To maintain optimal brilliance, have your jewellery professionally cleaned at least once a year.

What should I do if a stone becomes loose?

• Contact us immediately for an inspection and repair to ensure your piece remains secure.

Is my custom-designed piece covered under the warranty?

• Yes, all our pieces, including custom designs, are covered under our 120-day warranty.

How can I maintain the shine of my white gold ring?

• Most white gold jewellery has been Rhodium plated to give it the bright white finish as white gold in its natural state is a warm grey. Most likely your ring will need replating and professional polishing to help maintain its lustrous shine.

By following these jewellery care tips and understanding our warranty, you can enjoy your Libby Rak jewellery for years to come. For further questions or assistance, please don't hesitate to reach out.